SERVICE DESIGN GUIDE

10 profiles for
service-design questions

Explore how needs may differ between trips, then choose what to test with users without inferring identity or assuming spending power.

10 LGBTQIA+ VISITOR PROFILES

What does each kind of trip need?

The 12 signals help explain market changes. These 10 profiles help frame service-design questions. A person may relate to several profiles. This working model needs testing with visitors; it is not a population survey or market-size estimate.

01GAY & BEAR · CORE PROFILE

Gay Men & Bear Social Leisure

Plans leisure around friends, bear communities, social venues, food, entertainment and shared events.

NEEDS TO EXPLORE
Current venue and event information, body-respectful communication, clear prices, late-hour mobility and visible help channels.
A QUESTION TO TEST IN BANGKOK
Can people discover and book relevant social experiences without assuming all gay men or bear travelers want the same journey?
02SAPPHIC · CORE PROFILE

Queer Women & Sapphic Traveller

Looks for social, cultural, wellness and leisure experiences where queer women and sapphic travelers are visible without being tokenised.

NEEDS TO EXPLORE
Relevant discovery, respectful language, privacy, couple and group options, current schedules and practical late-hour transport information.
A QUESTION TO TEST IN BANGKOK
Are sapphic-relevant offers findable and bookable without relying on stereotypes or one-off Pride campaigns?
03TRANS & GD · CORE PROFILE

Trans & Gender-Diverse Traveller

Plans each stage of the journey around documentation, facilities, privacy and service interactions that may be gendered.

NEEDS TO EXPLORE
Accurate practical information, respectful frontline practice, privacy, non-intrusive forms and a clear escalation route when service fails.
A QUESTION TO TEST IN BANGKOK
Can a traveler understand documents, facilities and help options before being asked to disclose sensitive identity information?
04REBIRTH · CORE PROFILE

Gender-Affirming, Beauty, Wellness & Rebirth

Coordinates beauty, wellness, personal-care or gender-affirming services with appointments, recovery time and a wider visitor journey.

NEEDS TO EXPLORE
Clear provider scope, informed consent, transparent prices, privacy, appointment certainty, aftercare information and no unsupported medical claims.
A QUESTION TO TEST IN BANGKOK
Can visitors compare scope, price, credentials and follow-up support before sharing personal or health information?
05CELEBRATE · CORE PROFILE

Couple, Wedding, Honeymoon & Celebration

Plans rooms, ceremonies, dining, travel and shared memories across multiple suppliers without repeatedly explaining the relationship.

NEEDS TO EXPLORE
Respectful forms and language, coordinated suppliers, legal and service boundaries, transparent packages, privacy and consistent delivery.
A QUESTION TO TEST IN BANGKOK
Can a couple or celebration group complete the full planning journey without avoidable disclosure, exclusion or supplier hand-off gaps?
06FAMILY · CORE PROFILE

LGBTQ+ Family Traveller

Travels as parents, children, chosen family or a multi-generational group and needs the family structure to be handled respectfully.

NEEDS TO EXPLORE
Inclusive family language, suitable rooms and activities, child-relevant information, documentation guidance, privacy and practical support.
A QUESTION TO TEST IN BANGKOK
Do booking, accommodation and attraction processes recognise the family without forcing an inaccurate relationship label?
07QUEER CULTURE · CORE PROFILE

Fandom, Series, Drag & Queer Creative Culture

Travels for performers, stories, screen culture, drag, fan communities, creators and the places connected to them.

NEEDS TO EXPLORE
Accurate schedules and rights information, tickets, accessibility, creator credit, local context and direct routes to paid creative experiences.
A QUESTION TO TEST IN BANGKOK
Can visitor demand create paid value for local creators while preserving credit, context and intellectual-property boundaries?
08RETIREMENT · CORE PROFILE

LGBTQ+ Retirement & Later-Life Living

Explores a destination for life after retirement, from a trial stay to seasonal or longer-term living, with independence, relationships and community at the centre.

NEEDS TO EXPLORE
Suitable housing, accessible daily services and transport, clear ongoing costs, continuity of healthcare when needed, social activities and services that respect partners and chosen family.
A QUESTION TO TEST IN BANGKOK
Which housing, everyday services and community connections help LGBTQ+ retirees build a life they choose while generating sustained demand for local businesses?
09MICE & BLEISURE · CORE PROFILE

Queer Business, MICE & Bleisure Traveller

Combines meetings, incentives, conferences or business travel with dining, culture, networking and personal time.

NEEDS TO EXPLORE
Procurement-ready information, receipts, reliable connectivity, service readiness, flexible booking, privacy and routes that fit work schedules.
A QUESTION TO TEST IN BANGKOK
Can a business visit convert available hours into confident local bookings without compromising professional or personal privacy?
10LONG STAY · CORE PROFILE

Digital Nomad, Expat & Relocation

Stays to work remotely, take an overseas assignment or establish a new home, connecting working life with housing, everyday services and neighbourhood community.

NEEDS TO EXPLORE
Stable accommodation, reliable internet, workspace, daily transport, relocation support, local networks and current official information on stay and work requirements.
A QUESTION TO TEST IN BANGKOK
Which connected housing, work and everyday services help newcomers settle in and turn a longer stay into recurring demand for local businesses?

LUXURY / HIGH-VALUE LAYER

Premium service needs across all 10 profiles

Consider premium service needs alongside any of the ten profiles. This is not an eleventh profile or a separate identity group.

NEEDS TO EXPLORE
Privacy, personalisation, time certainty, end-to-end coordination, premium service quality and transparent value—not assumptions based on appearance or identity.
A QUESTION TO TEST
When layered onto a core profile, which premium services create demonstrable value without inferring wealth, status or willingness to spend?

TRIP CONTEXT

Consider the context of the trip

Use only necessary, permitted data. Do not infer identity, relationships, health or wealth from names, faces, places, bookings or behaviour. Always offer a prefer-not-to-say option.

PARTY

Solo or group composition

Record the travel-party structure only when it is operationally relevant; do not infer relationships.

ORIGIN

Country or market of origin

Use for language, channel and journey context—not as a proxy for identity, income or behavior.

STAY

Length of stay

Measure nights or agreed stay bands consistently and state whether the value is planned or completed.

SPEND

Spending level

Use consented transaction or survey bands with a stated currency and period; never infer wealth from identity or appearance.

View the 10 profiles and trip variablesJSON · v1.0