VISITOR
LGBTQIA+ visitor findability, usability, safety, trust and experience
CANDIDATE MEASURETask completion and voluntary experience feedback
IMPACT / CONTRIBUTION / LEARNING
Value we can explain.
Change we can test.
Make LGBTQIA+ visitor needs visible in the evidence, and distinguish intended benefits from observed results.
MEASURING VALUE / FIVE DOMAINS
What changes for visitors, businesses, culture and the city?
An impact architecture for the LGBTQIA+ visitor-economy pilot. These are intended outcomes and candidate measures, not results already achieved.
- Baseline
- Intervention
- Use
- Outcome
- Contribution
- Learning
Pilot Baseline / TBD
BUSINESS
Service readiness, market capability and buyer access
CANDIDATE MEASUREVerified service changes and qualified buyer conversations
CITY
Evidence for accessibility, public realm, service nodes and district improvement
CANDIDATE MEASUREDocumented barriers, referrals and decisions informed
CULTURE & COMMUNITY
Queer cultural capital, local identity, participation and cultural businesses
CANDIDATE MEASURECommunity-validated assets, participation and paid cultural work
ECONOMY
Visitor spending, jobs, business opportunities, market access and local value
CANDIDATE MEASUREVerified transactions and local income; no automatic attribution
Agree the unit, sample, baseline date, evidence owner and review period before testing. Record change after use, examine other influences, distinguish the pilot’s contribution from total market change, and feed the learning back into service and district decisions.
SME JOURNEY / OUTCOME-BASED EVALUATION
Beyond participation: did the SME apply the support?
- Activity outputs
- Training attendance, certificates, matching events and programme participation
- Business outcomes to track
- Support applied → stronger capability → market access → transactions, revenue, productivity or other relevant business outcomes
Track the same SME from diagnosis and referral to use and follow-up. Agree a baseline, measure, evidence owner and review date; record other influences before estimating the pilot’s contribution. Success is not measured only by participation.
TDRI × OSMEP / Research and evaluation reference →INCLUSIVE DATA & EVIDENCE
Evidence for better LGBTQIA+ visitor experiences—not an LGBT database
Start with the decision a city or business needs to make, then collect only the evidence necessary for it.
Visitor Demand & Movement
Purpose, journey tasks and aggregate movement patterns
Places & Services
Service information, location, hours and contact accuracy
Physical and Service Readiness
Observed barriers and tested service improvements
LGBTQIA+ Lived Experience / Visitor Feedback
Voluntary feedback with safe aggregation and withdrawal routes
Cultural Capital
Queer cultural assets, community interpretation and reuse permissions
Outcomes & Impact
Baseline, change, contribution and learning with evidence limits
EVIDENCE / DECISION SUPPORT
Inclusive City Link™
An applied LGBTQIA+ visitor-economy evidence layer for district and service decisions. It can complement wider tourism and city intelligence; it is not a competing national tourism data platform. The integration and data-sharing arrangements remain proposed.
View project and development statusDISCOVERY / SERVICE NAVIGATION
QueerHere / visit.bkk.lgbt
The visitor-facing layer: discover places, navigate services and reach relevant offers. Its role in this model is direct visitor access; a discovery listing does not certify LGBTQIA+ readiness, and a live connection to Inclusive City Link™ is not asserted.
See the shared infrastructure model2026 UPDATE / WORKING PRIDE ECONOMY APPLICATION
From an LGBTQIA+ visitor journey to a city-service prototype
Use city digital infrastructure, digital public services, City Data Platform, SaaS / cloud adoption and digital solution matching as implementation lenses. Relevant Smart City domains are Smart Mobility, Smart Living, Smart Economy and Smart Governance.
- LGBTQIA+ visitor journey
- City / service gap
- Inclusive City Link™
- Digital / spatial prototype
- City service use
- Evidence
- Impact
What to observe
Observe whether a prototype improves actual service use and informs a local-government decision. Record the service owner, accessibility, operating cost, data safeguards and measured change; a technology installation alone is not impact.
Status and scope
Inclusive City Link™ is an applied LGBTQIA+ visitor-economy use case and evidence layer. It is not an official depa Smart City or City Data Platform product; recognition, collaboration, catalogue qualification and integration are not confirmed.
Responsible data: purpose, permission and access
Do not infer sexual orientation or gender identity from a visit, photograph or transaction. Separate contact details from research responses, use voluntary participation and purpose-specific consent where required, and define access, retention and safe reporting before collection. Avoid public person-level movement trails and re-identifying small groups. Each research activity needs its own reviewed protocol; the newsletter notice is not research consent.