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Understand the frameworks, explore practical examples and choose evidence for your work in the LGBTQIA+ visitor economy.

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36 references

IGLTA × Destinations International

Why Values Matter

LGBTQ+ traveler needs

2026

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Destinations International × IGLTA — Why Values Matter: A Destination Guide to LGBTQ+ Travelers

What this framework explains

Why Values Matter translates research about LGBTQ+ traveler values into destination strategy and experience design. The toolkit connects a feeling of belonging with practical decisions across the traveler journey and relationships with local communities. Its research context concerns travelers considering the United States, so Bangkok needs local testing rather than direct transfer of market estimates.

Key ideas to understand

The source highlights Harmony, Health & Well-Being and Balance as research-derived values, not assumptions about every LGBTQ+ traveler.
The journey connects inspiration and planning with the experience at the destination.
Community alignment asks whether local LGBTQ+ people help shape the experience and benefit from it.

Applying it to the LGBTQIA+ visitor economy

Connect LGBTQ+ traveler values and journeys with community alignment, experience design, destination strategy and measurement.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Choose a visitor need and journey, then test what trust, well-being or belonging means in that context.
Co-design information and service touchpoints with local LGBTQIA+ contributors and relevant businesses.
Check booking and experience delivery, then use feedback to improve the offer and its claims.

Illustrative application

A Bangkok celebration journey could combine clear couple-booking information, a respectful arrival and paid local creative services. The full journey would be tested instead of assuming a Pride-themed advert establishes trust.

Evidence worth collecting

A journey map, community input and permissions, booking-test findings, voluntary visitor feedback and local commercial records, with sample and market limits stated.

Source & scope

Source status: LGBTQ+ destination toolkit released 20 May 2026
Year / period: 2026
Last reviewed: 30 August 2026

The source’s US-travel context is not a Thailand market estimate.

Source

IGLTA Foundation

Redefining LGBTQ+ Travel

Operational inclusion

2026

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IGLTA Foundation — Redefining LGBTQ+ Travel: Engaging Innovation Agents to Effect Change

What this framework explains

Redefining LGBTQ+ Travel moves inclusion from a marketing message into organisational change. The IGLTA Foundation report draws on its think-tank work to examine the people who can change routines, financial decisions and accountability inside travel organisations. For a visitor-facing business, this means asking what will be different in everyday service after an inclusion commitment is made.

Key ideas to understand

Operational inclusion needs authority, resources and follow-through as well as awareness.
An innovation agent connects people across functions so changes survive beyond one campaign.
Accountability means checking whether the intended experience is delivered, including when a service fails.

Applying it to the LGBTQIA+ visitor economy

Build operational inclusion into financial structures, accountability and practical organisational change.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Choose a repeated LGBTQIA+ service friction and identify the person able to change the process.
Agree an operating change, budget or staff time, escalation route and review date.
Test with users and frontline staff, then make the successful practice part of normal operations.

Illustrative application

A hotel could assign ownership of respectful couple-booking practice across reservations and reception, fund scenario coaching and review failures. The result would be a working service process, not simply staff wearing an inclusion badge.

Evidence worth collecting

A named operating owner, resource allocation, revised procedures, scenario tests and a review of recurring problems; keep confidential guest information outside public evidence.

Source & scope

Source status: Report released 25 March 2026; 2025 think-tank input
Year / period: 2026
Last reviewed: 30 August 2026

Industry learning, not a certification; downloads follow the source owner’s process.

Source

UN Women

Gender-Responsive Procurement

Supplier access & purchasing

2017

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UN Women — The Power of Procurement: How to Source from Women-Owned Businesses

What this framework explains

The Power of Procurement examines how purchasing systems can open opportunities for women-owned businesses. Its relevance goes beyond adding names to a supplier directory: qualification requirements, access to opportunities and the way buyers purchase can enable or obstruct participation. The original focus remains women-owned enterprises, including women facing intersecting barriers.

Key ideas to understand

Supplier diversity needs a purchasing pathway, not only a promotional listing.
Requirements should relate to the work being purchased; unnecessary burdens can exclude smaller firms.
Procurement results concern participation and business received, not just invitations to matching events.

Applying it to the LGBTQIA+ visitor economy

Identify supplier-access barriers and improve purchasing practices. For the LGBTQIA+ visitor economy, use this lens to examine access to tourism supply chains and buyer requirements.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Choose an actual purchasing category and document entry barriers with prospective suppliers.
Review qualification, order size, communication and payment terms for practical accessibility.
Track progression from enquiry to quotation, paid work and repeat purchasing.

Illustrative application

A forum organiser could make catering opportunities easier for women-owned small businesses to bid for. Applying similar questions to LGBTQIA+ suppliers would be a separate Pride Economy adaptation.

Evidence worth collecting

Opportunity notices, transparent selection criteria, quotation progression, paid contract value and payment timing. Record ownership information only with a justified and appropriate verification process.

Source & scope

Source status: Published practical guide to gender-responsive procurement
Year / period: 2017
Last reviewed: 30 August 2026

The source concerns women-owned businesses. Extending its lessons to LGBTQIA+ suppliers is our application, not automatic eligibility, a contract or UN Women endorsement.

Source

UNDP

LGBTI Inclusion Index

Inclusion indicators & evidence

2024

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UNDP — LGBTI Inclusion Index: Report on the Pilot Implementation

What this framework explains

UNDP's LGBTI Inclusion Index offers a country-level way to examine inclusion using multiple areas of life rather than one headline perception. The 2024 pilot report explores implementation of its 51 indicators and the practical challenges of producing usable evidence. For visitor-economy work, its strongest lesson is to define what inclusion means before choosing a measure.

Key ideas to understand

An indicator represents a defined issue; available data alone should not determine the question.
National conditions, a district experience and an individual service are different units of analysis.
Data gaps can reflect exclusion or unsafe collection conditions, not the absence of a problem.

Applying it to the LGBTQIA+ visitor economy

Learn from 51 indicators across five areas and the pilot's data-collection lessons when designing safe, relevant LGBTQIA+ inclusion measures.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Choose one local inclusion question and identify who may be missing from ordinary visitor feedback.
Design a minimal, voluntary research method with a reviewed safety and disclosure protocol.
Report the sample, limitations and local finding without creating an unofficial UNDP score.

Illustrative application

A Bangkok pilot could ask whether people can obtain help after a service refusal. It would investigate access and barriers, not rank the district as more or less LGBTI-inclusive using the national index name.

Evidence worth collecting

An indicator definition, research protocol, recruitment limitations, aggregate findings and documented responses to gaps; no identity inference from booking or movement data.

Source & scope

Source status: Pilot implementation report published 24 April 2024
Year / period: 2024
Last reviewed: 30 August 2026

A country-level inclusion reference, not a tourism-readiness certificate or a Thailand/district score. Local visitor measures are our adaptation; do not infer identities or collect sensitive data without a reviewed research protocol.

Source

UN Global Compact / UNGC

The Ten Principles

Responsible business & supply chains

Edition to confirm

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UN Global Compact (UNGC) — The Ten Principles

What this framework explains

UN Global Compact's Ten Principles give businesses a common foundation across human rights, labour, the environment and anti-corruption. The point is to integrate responsibility into how the business operates. Good activity in one area does not cancel harm in another, so a welcoming visitor brand needs responsible employment, sourcing and management behind it.

Key ideas to understand

Respect for rights includes how the business treats people and handles its business relationships.
Labour and environmental commitments need operational decisions, not only public statements.
Integrity in purchasing and partnerships is part of sustainability, including avoiding bribery.

Applying it to the LGBTQIA+ visitor economy

Connect human rights, labour, environment and anti-corruption to business operations, supplier expectations and accountable LGBTQIA+ visitor services.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Review a visitor product across all four areas and identify inconsistencies in current practice.
Assign owners for the most material gaps in employment, supplier management and purchasing.
Follow up changes through operating records and feedback rather than treating a signed policy as completion.

Illustrative application

A Pride event could check outsourced worker conditions, waste handling and supplier selection alongside its inclusion message. These questions make the event's operating choices visible without claiming UNGC membership.

Evidence worth collecting

A four-area action register, purchasing decisions, worker feedback and environmental operating records, with reasons for priorities and any unresolved gaps.

Source & scope

Source status: Voluntary corporate-sustainability principles; webpage edition date not stated
Year / period: Not stated — edition to confirm
Last reviewed: 30 August 2026

Not a new regulation or a certification. Citation does not establish UNGC or local-network membership, compliance, endorsement or procurement access.

Source

UN Women × UNGC

Women's Empowerment Principles

Gender equality in business

Edition to confirm

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UN Women × UN Global Compact — Women's Empowerment Principles (WEPs)

What this framework explains

The Women's Empowerment Principles connect gender equality across business leadership, the workplace, markets and communities. Developed by UN Women and UN Global Compact, the seven principles encourage businesses to make women's empowerment part of management and accountability. Their focus is broader than a one-off campaign for women customers.

Key ideas to understand

Leadership commitment needs fair treatment, safety, development and opportunity in everyday work.
Purchasing, marketing and community activity can reinforce or undermine workplace commitments.
Measurement makes it possible to examine progress and remaining barriers rather than intentions alone.

Applying it to the LGBTQIA+ visitor economy

Use the seven principles to connect gender equality in leadership, work, supply chains, community engagement and reporting with service-business improvement.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Select a barrier affecting women in the business, such as progression, safety or supplier access.
Listen safely to affected women, including differing LGBTQIA+ experiences, and assign a responsible decision-maker.
Change the relevant practice and examine access to opportunity over a defined review period.

Illustrative application

A visitor-service business could review access to supervisory training and late-shift safety together, so an opportunity is not nominally open but practically inaccessible to some women.

Evidence worth collecting

Opportunity and selection records, aggregated progression data, safe feedback and changes to working arrangements, with small-group identification risks reviewed before disclosure.

Source & scope

Source status: Voluntary business guidance; webpage edition date not stated
Year / period: Not stated — edition to confirm
Last reviewed: 30 August 2026

Retain the focus on women's empowerment. Referencing WEPs does not establish signatory, ally, certification or partnership status for Pride Economy or any business listed here.

Source

TDRI × OSMEP / สสว.

SME Ecosystem & Journey

SME capability & outcomes

2026

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TDRI × OSMEP — SME Ecosystem & SME Journey

What this framework explains

TDRI's 2026 research, supported by OSMEP, examines SME development as an ecosystem and a journey rather than a collection of separate support activities. It asks whether business conditions, support processes and enterprise outcomes connect. Sales results alone can be affected by wider conditions; attendance alone says little about whether a business can apply the support.

Key ideas to understand

Five dimensions cover facilitation, finance, capability and technology, international access, and environmental sustainability.
SME Journey, Tracking and referral coordination connect diagnosis, suitable support and follow-up.
One ID and ecosystem coordination are system-design proposals, not existing Pride Economy integrations.

Applying it to the LGBTQIA+ visitor economy

Assess five ecosystem dimensions and follow support from SME diagnosis to business use and outcomes.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Diagnose a business against a specific LGBTQIA+ visitor need and locate the readiness gap.
Match that gap to suitable support, confirm conditions and agree an achievable improvement with an owner.
Test the improved service, follow market response and distinguish programme contribution from other influences.

Illustrative application

A Silom restaurant might need clearer booking and group-service procedures rather than another general seminar. A pilot could follow the change through visitor testing, quotations and fulfilled orders.

Evidence worth collecting

A baseline diagnosis, referral and uptake log, changed practice, test results and business follow-up, including non-participation, implementation barriers and external market conditions.

Source & scope

Source status: Research and evaluation framework; articles published 27 August 2026
Year / period: 2026
Last reviewed: 30 August 2026

TDRI research funded by OSMEP, not regulation. The LGBTQIA+ application is our pilot design; no connection to SME One ID or government referral systems is asserted.

Source

Department of Tourism / กรมการท่องเที่ยว

Tourism Quality

Service & personnel development

Edition to confirm

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Department of Tourism — Tourism Quality, Service & Personnel Standards

What this framework explains

Thailand's Department of Tourism provides a public-sector context for developing tourism products, service quality and personnel capability. The useful connection is between a target market's needs and dependable service delivery. Existing quality systems have their own scope and editions; an LGBTQIA+ visitor lens can help identify needs that a business should examine within that context.

Key ideas to understand

Service development connects the promise made to visitors with what personnel can actually deliver.
Market-specific readiness can complement established quality work without inventing a national standard.
Visitor confidence needs accurate information, usable services and an effective response when something fails.

Applying it to the LGBTQIA+ visitor economy

Explore how LGBTQIA+ target-market evidence can inform service, personnel and tourism-quality development through existing systems.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Identify the service type and obtain the relevant current tourism-quality reference before mapping detailed criteria.
Use the LGBTQIA+ Visitor Service Readiness Model v0.1 to test a specific service task and staff response.
Document the gap, improve practice and explore the appropriate existing development pathway.

Illustrative application

A hotel could test a couple's booking, room confirmation and check-in journey. The exercise would identify information or personnel gaps, not award a 'Thailand LGBTQ+ Tourism Standard'.

Evidence worth collecting

The applicable source edition, scenario checklist, observed service failures, revised procedures and repeat-test results; distinguish internal readiness evidence from official assessment.

Source & scope

Source status: Existing public-sector development and standards portfolio; current criteria and edition dates to confirm
Year / period: Not stated — edition to confirm
Last reviewed: 30 August 2026

Official Ministry catalogue links historical tourism standards; it does not establish a new 2026 standard. Use LGBTQIA+ Visitor Service Readiness Model v0.1 as a working pilot model, not a Department certification.

The linked ministry index is a discovery source. Detailed current criteria and formal alignment have not been verified here.

Source

depa

Thailand Smart City

Digital city services

2019

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depa — Thailand Smart City framework

What this framework explains

Thailand's Smart City framework looks at urban development across seven domains: economy, mobility, energy, living, people, governance and environment. For an LGBTQIA+ visitor journey, it helps locate which city functions are involved. A route may need better mobility and public information as much as a digital interface; these are connected but different responsibilities.

Key ideas to understand

The seven domains are a city-development lens, not seven features that every application must contain.
Physical conditions, digital services and public governance must be considered together.
Official Smart City recognition follows a separate process; a use case does not establish that status.

Applying it to the LGBTQIA+ visitor economy

Relate the pilot to Smart Mobility, Smart Living, Smart Economy and Smart Governance within the wider seven-domain framework.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Map a journey barrier to the relevant city domain and responsible service owner.
Design a small improvement with residents and users, distinguishing public works from private service changes.
Test usability and access, then decide whether the intervention merits wider city coordination.

Illustrative application

A night-time connection from transit to a Silom venue might combine wayfinding, a verified service contact and a reported public-space barrier. A map alone would not repair that barrier.

Evidence worth collecting

A journey map, domain/owner mapping, access observations, response records and repeat user tests, including effects on residents and maintenance responsibilities.

Source & scope

Source status: Published seven-domain framework; 2026 application review
Year / period: 2019
Last reviewed: 30 August 2026

These four are selected lenses, not the complete Smart City framework. The pilot has no confirmed official Smart City recognition.

Source

TAT / ททท.

Visitor Economy & High-Value Tourism

Visitor demand, meaningful experiences and local value

2026 · 2027

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TAT — Visitor Economy & High-Value Tourism

What this framework explains

TAT's Visitor Economy and High-Value Tourism direction connects travel demand with a wider network of businesses, services and communities. High value asks what an experience contributes per journey and to a place, not only how many people arrive. The 2027 direction announced in 2026 is a forward policy reference, not evidence that destination outcomes have already been achieved.

Key ideas to understand

Visitor economy links accommodation and travel with food, culture, events, retail and other relevant services.
High value can include a meaningful experience, viable local businesses and repeat demand; it is not synonymous with luxury.
Tourism Value Intelligence encourages an evidence-informed reading of demand and value rather than identity-based spending assumptions.

Applying it to the LGBTQIA+ visitor economy

Visitor Economy connects traveller demand with businesses, communities and services across tourism-related activities. High-Value Tourism focuses on quality experiences, value per journey and wider local benefit, towards TAT's High-Value & Meaningful Destination ambition. Our proposed LGBTQIA+ application connects visitor needs → service readiness → meaningful experiences → local business value. Tourism Value Intelligence is a related TAT policy reference.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Choose one LGBTQIA+ visitor profile and validate its purpose, needs and journey rather than assuming spending power.
Connect suitable local services into a deliverable offer with clear price, capacity and readiness evidence.
Measure transactions and local value alongside visitor feedback, costs and willingness to return.

Illustrative application

A Bangkok celebration trip could connect a hotel, local designer, restaurant and cultural experience. Its value would be examined through actual service use and local payments, not a presumed LGBTQIA+ spending premium.

Evidence worth collecting

Journey and offer records, bookings, fulfilled sales, local supplier payments, delivery costs and feedback; distinguish observed revenue from estimated wider economic impact.

Source & scope

Source status: Policy direction under The Year of Transformation 2027; announced 24 August 2026
Year / period: 2026 · 2027
Last reviewed: 30 August 2026

These are policy lenses, not separate certifications or achieved destination status. High value is not treated as luxury alone, and LGBTQIA+ identity does not establish spending power. The pilot mapping is ours; no TAT approval, partnership or connection to TAT data systems is claimed.

Source

UNESCO · UN Tourism · UN-Habitat

Urban Solutions

Culture & urban tourism

2025

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UNESCO / UN Tourism / UN-Habitat — Urban Solutions: Culture-Driven Sustainable Urban Tourism

What this framework explains

Urban Solutions on Culture-Driven Sustainable Urban Tourism brings together UNESCO, UN Tourism and UN-Habitat. It places cultural and creative assets at the centre of urban tourism, connecting heritage, community participation and the quality of urban places. Culture is treated as a living part of a city's development, not just an attraction to package for visitors.

Key ideas to understand

Cultural value includes local identity, living practices and the people who sustain them.
Tourism development needs to consider preservation, community benefit and pressures on places together.
Regeneration can connect culture with environmental, educational and digital approaches without replacing local voices.

Applying it to the LGBTQIA+ visitor economy

Read culture as part of district development and visitor journeys.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Map cultural places and practices with their stewards, including whether public visibility is welcome.
Co-design an experience with agreed interpretation, access, payment and visitor capacity.
Review community benefit and pressure alongside visitor response before expanding promotion.

Illustrative application

A proposed queer cultural route in Silom could pay local creators to interpret their own work and history. The route would need agreed permissions and visitor limits, rather than treating community venues as free content.

Evidence worth collecting

Community-approved descriptions, permissions, creator payments, participation records and feedback on local pressure; distinguish cultural outputs from measured economic outcomes.

Source & scope

Source status: Launched 25 August 2025
Year / period: 2025
Last reviewed: 30 August 2026

Our queer cultural-capital application is a local adaptation, not an institutional endorsement.

Source

UNESCO

Cultural Statistics

Measuring cultural value

2025

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UNESCO Framework for Cultural Statistics

What this framework explains

UNESCO's 2025 Framework for Cultural Statistics provides concepts and classifications for measuring culture consistently. It considers the cultural and creative ecosystem and how value is generated, including changes in digital production and participation. It helps decide what counts in a cultural dataset before estimating jobs, activity or economic contribution.

Key ideas to understand

Part I defines concepts and cultural domains; Part II supports classification and implementation.
A creator, venue, work and transaction are different units and should not be counted interchangeably.
Cultural participation and economic contribution answer related but different questions.

Applying it to the LGBTQIA+ visitor economy

Organise cultural activities, creative businesses and value-chain evidence.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Define the scope of a queer creative-economy study and choose its counting unit and period.
Classify activities with documented rules, recording mixed activities and missing information.
Keep cultural and tourism totals reconcilable so the same transaction is not counted twice.

Illustrative application

A district study could separate paid performances, creative commissions and venue operations. An event's ticket sales would not automatically equal its local value added or justify a GDP contribution claim.

Evidence worth collecting

A classification guide, activity register, source documents, deduplication rules and coverage limits, with revenue, costs and employment measures clearly distinguished.

Source & scope

Source status: Published framework
Year / period: 2025
Last reviewed: 30 August 2026

Local LGBTQIA+ categories require community interpretation and testing.

Source

OECD

Human-Centred Services

Public-service design

2024

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OECD Recommendation on Human-Centred Public Administrative Services

What this framework explains

OECD's Recommendation on Human-Centred Public Administrative Services asks governments to organise services around people's needs, rights and experiences. It connects strategic direction with institutional capability, accessible service journeys and learning from performance. The useful shift is from asking whether a department completed its procedure to whether a person obtained the service they needed.

Key ideas to understand

A whole-of-government approach addresses gaps between organisations, not just one service counter.
Accessible and connected journeys reduce avoidable effort and repeated information requests.
Feedback and performance evidence should change service design, not remain a satisfaction report.

Applying it to the LGBTQIA+ visitor economy

Use needs, accessibility, connected journeys and feedback to test services.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Choose a real service task and map what a user must do across channels and organisations.
Identify repeated steps, inaccessible information and unclear handoffs; agree who can change each one.
Test the redesigned journey with users and track completion, effort and unresolved cases.

Illustrative application

A visitor reporting a route obstruction should know which service can respond and how to follow progress. A proposed district prototype could test that handoff without claiming integration into government systems.

Evidence worth collecting

A service blueprint, user-test observations, handoff completion, time and effort, and changes made after feedback. SME use is an adaptation of the public-service lens.

Source & scope

Source status: Adopted 17 September 2024
Year / period: 2024
Last reviewed: 30 August 2026

Originally public administrative services; SME adaptation is not OECD certification.

Source

United Nations

SDG 11

Inclusive, sustainable cities

2015 · 2030

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UN Sustainable Development Goal 11

What this framework explains

SDG 11 concerns cities and settlements that are inclusive, safe, resilient and sustainable. It helps a visitor-economy project look beyond businesses to the spaces and services people share. In particular, public-space access makes it possible to ask whether an experience works for residents and different visitors, not just those already comfortable using the area.

Key ideas to understand

Target 11.7 addresses access to safe, inclusive and accessible green and public spaces.
The whole journey matters: a welcoming venue can still be difficult to reach or leave.
Visitor improvements should not create exclusion, crowding or loss of access for residents.

Applying it to the LGBTQIA+ visitor economy

Use target 11.7 on accessible, inclusive public spaces to frame district journeys. Proposed local evidence includes barriers resolved and visitor tasks completed, alongside resident access and community feedback.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Walk a bounded route with varied users and record observable access barriers without declaring it universally safe.
Separate quick service fixes from physical or public-agency responsibilities and agree referral owners.
Repeat the same journey test after changes and gather resident feedback on unintended effects.

Illustrative application

A Silom route test could examine crossings, wayfinding and the return trip after an event. Evidence would describe the tested conditions and remaining barriers, not certify the whole district's safety.

Evidence worth collecting

Dated route observations, task completion, responsible-owner responses and repeat tests. These local proxies must not be labelled official UN indicator 11.7.1 results.

Source & scope

Source status: Adopted global goal
Year / period: 2015 · 2030
Last reviewed: 30 August 2026

A project-level learning lens, not official UN indicator 11.7.1 or a city safety certification. Baselines remain to be established; check crowding and exclusion risks before claiming local benefit.

Source

BDI

Travel Link

Tourism data & intelligence

2026

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BDI Travel Link / National Tourism Intelligent Data Platform

What this framework explains

BDI's Travel Link is a tourism-intelligence platform that brings data into destination and business decisions. Its published examples include tourism patterns and aggregate mobility analysis. Such evidence can describe wider demand and movement, while a district pilot can investigate service needs that aggregate data does not reveal. The two scales answer different questions.

Key ideas to understand

Aggregate movement can show patterns; it does not establish an individual's identity, motivation or service experience.
District observations and voluntary feedback can add context to broader tourism evidence.
Public platform information is not a guarantee of open datasets, API access or the needed level of detail.

Applying it to the LGBTQIA+ visitor economy

Inform how district-level LGBTQIA+ evidence could complement wider tourism intelligence.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Choose a demand question and inspect the available source, period, geography and coverage.
Compare that context with local service evidence without joining personal identities or inferring LGBTQIA+ status.
State where the evidence agrees, differs or remains insufficient before changing a service offer.

Illustrative application

A Bangkok operator could use available seasonal context when scheduling a pilot, then collect separate voluntary feedback about booking barriers. Visitor flows would not be labelled as LGBTQIA+ demand without suitable evidence.

Evidence worth collecting

Dataset metadata and access terms, analytical assumptions, coverage gaps, district observations and decisions made, keeping aggregate context separate from sensitive research data.

Source & scope

Source status: Operational platform described by BDI, 2 July 2026
Year / period: 2026
Last reviewed: 30 August 2026

Inclusive City Link™ is not a competing national platform; an API or data connection is not confirmed.

Source

World Bank

Thailand CPF FY2027–2032

Country framework · in preparation

2026 · FY2027–2032 · In development

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World Bank Thailand Country Partnership Framework FY2027–2032

What this framework explains

A Country Partnership Framework sets the World Bank Group's strategic direction for engagement with a country. The Thailand consultation for FY2027–2032 points to competitiveness, jobs, an inclusive economy and private-sector dynamism. It can help frame development questions, but the consultation stage does not establish a final approved framework or a funding opportunity for a particular project.

Key ideas to understand

Country-level priorities help explain why an issue matters; they do not validate a local intervention's results.
Private-sector growth and inclusion need an explicit account of who gains access to opportunity.
A development argument should connect the problem, intervention and evidence rather than simply list institutional names.

Applying it to the LGBTQIA+ visitor economy

Track emerging priorities on competitiveness, jobs, an inclusive economy and private-sector dynamism.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Translate a visitor-economy opportunity into a defined jobs, capability or access problem.
Describe the proposed mechanism, beneficiaries, costs and risks, including what a small pilot can realistically test.
Track the framework's final status separately from preparing evidence; verify any financing instrument on its own terms.

Illustrative application

A Bangkok pilot could test whether readiness support helps small service businesses deliver and sell a clearer offer. Its relevance would come from that evidence, not from labelling it a World Bank project.

Evidence worth collecting

A problem baseline, intervention logic, beneficiary and cost assumptions, risks and measured follow-up, plus dated source-status checks; no funding or endorsement claim.

Source & scope

Source status: Under preparation; final approval not confirmed
Year / period: 2026 · FY2027–2032
Last reviewed: 30 August 2026

The published feedback deadline was 22 June 2026. Do not treat a consultation page as an adopted framework or an open funding call.

Source

ESG / GRI

Universal Standards (GRI 1, GRI 2, GRI 3)

Use GRI's impact-reporting lens to identify material effects on people, the environment and the economy, and explain how a visitor-economy business manages them.

2021 · effective 2023

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ESG / GRI — Universal Standards (GRI 1, GRI 2, GRI 3)

What this framework explains

GRI helps an organisation explain its significant impacts on people, the environment and the economy. It starts with what the business changes in the world, including through business relationships, rather than selecting only activities that make a positive story. The Universal Standards provide the shared foundation for using relevant sector and topic standards.

Key ideas to understand

Impact materiality asks which effects matter most, including negative impacts that need action.
A disclosure needs a defined reporting boundary, period and explanation of how the topic is managed.
Workforce, supplier and community evidence should connect business decisions with the people affected.

Applying it to the LGBTQIA+ visitor economy

Use GRI's impact-reporting lens to identify material effects on people, the environment and the economy, and explain how a visitor-economy business manages them.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Map the visitor-service value chain and identify potentially affected workers, suppliers and neighbours.
Choose priority impacts with documented reasoning and stakeholder input; assign an action owner.
Report baseline, action and observed change together, including unresolved impacts and data limits.

Illustrative application

A Silom hotel could examine subcontracted event work and neighbourhood disturbance alongside local purchasing. A Pride campaign would be one activity, not evidence that the hotel's overall impacts are positive.

Evidence worth collecting

A material-topic decision log, supplier/payment records, safely aggregated complaints and action follow-up, each with a reporting period and accountable owner.

Source & scope

Source status: Published October 2021; effective for reporting from 1 January 2023
Year / period: 2021 · effective 2023
Last reviewed: 30 August 2026

ESG is an umbrella topic, not one standard or a pass/fail badge. Citing GRI does not establish reporting in accordance with GRI, assurance or a rating. Select applicable topic editions and evidence before making disclosure claims.

Source

HRDD / OHCHR

UN Guiding Principles on Business and Human Rights (UNGPs)

Apply Human Rights Due Diligence to risks facing LGBTQIA+ visitors, workers and suppliers: assess impacts, prevent or mitigate harm, track action, communicate and enable remedy. Consider discrimination, outing, harassment and unsafe work; consult affected people safely.

2011

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HRDD / OHCHR — UN Guiding Principles on Business and Human Rights (UNGPs)

What this framework explains

The UN Guiding Principles connect the state's duty to protect human rights, businesses' responsibility to respect them and access to remedy. Human Rights Due Diligence is the continuing process for identifying and addressing business-related harm. Its starting point is risk to people, not only legal or reputational risk to the company.

Key ideas to understand

Affected rights-holders include visitors, workers and others whose rights may be harmed; consultation must not expose them to further harm.
Causing, contributing to or being directly linked to harm are different relationships that shape the response.
Prevention, tracking and remedy must reach everyday operations, including outsourced services.

Applying it to the LGBTQIA+ visitor economy

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Walk through booking, check-in, service delivery and complaints to identify discrimination, outing or harassment risks.
Prioritise severe impacts; agree preventive practice, escalation responsibility and safe feedback channels.
Test whether the response works for affected people and review repeated incidents, not just training completion.

Illustrative application

A guest is questioned publicly about a name or gender marker. A proposed hotel response would offer a private, respectful verification process and a complaint route, while reviewing why the incident occurred.

Evidence worth collecting

A restricted-access risk and remedy log, revised procedures, scenario-test results and voluntary feedback. Public reporting should exclude identifying incident details.

Source & scope

Source status: Endorsed by the UN Human Rights Council on 16 June 2011
Year / period: 2011
Last reviewed: 30 August 2026

This is a proposed risk lens, not a completed HRDD assessment or legal-compliance opinion. Prioritise severity and distinguish causing, contributing to and being directly linked to harm. Assign action owners and protect grievance data.

Source

CSDDD / CS3D

EU Corporate Sustainability Due Diligence Directive

Use alongside HRDD to explore how human-rights and environmental due diligence may shape buyer questions and supplier evidence in LGBTQIA+ visitor-economy value chains. CSDDD concerns due diligence; CSRD is the separate sustainability-reporting directive.

2024 · amended 2025 / 2026

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CSDDD / CS3D — EU Corporate Sustainability Due Diligence Directive

What this framework explains

CSDDD, also called CS3D, is the EU directive on corporate human-rights and environmental due diligence. It concerns how covered companies identify and address adverse impacts in their operations, subsidiaries and relevant chains of activities. It is distinct from CSRD, which concerns sustainability reporting. The current reference must be read with the adopted 2025 and 2026 amendments.

Key ideas to understand

Legal scope and timing are company-specific; a Thai supplier is not automatically directly covered.
Due diligence prioritises risks and responses, rather than collecting identical certificates from every supplier.
Buyer requests, contractual obligations and direct legal duties are different and need to be distinguished.

Applying it to the LGBTQIA+ visitor economy

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Ask a buyer what risk, transaction and reporting period their information request concerns.
Map available labour, supplier and incident evidence; share only information needed for that purpose.
Agree proportionate corrective actions and seek qualified advice before asserting legal coverage or compliance.

Illustrative application

A Bangkok event supplier might receive a European buyer's questionnaire about subcontracted labour. It could explain working arrangements and corrective actions without claiming that every Thai SME must obtain a CSDDD certificate.

Evidence worth collecting

The buyer's request, scope assessment, evidence register and action tracker; exclude unnecessary worker identities and retain advice on applicable law separately.

Source & scope

Source status: EU directive in force; amended in 2025 and 2026; company requirements apply from July 2029
Year / period: 2024 · amended 2025 / 2026
Last reviewed: 30 August 2026

SMEs are not directly covered, although buyer relationships may create indirect requests. This is not a compliance assessment or certification. Check company scope, national implementing law and applicable dates individually. Member States transpose by 26 July 2028; requirements apply from 26 July 2029, with Article 16 reporting for financial years starting on or after 1 January 2030.

Source

OECD

Due Diligence Guidance for Responsible Business Conduct

Build due diligence into policy and management, identify adverse impacts, prevent or mitigate them, track implementation, communicate and cooperate in remedy where appropriate. Apply this to service businesses and supplier relationships.

2018

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OECD — Due Diligence Guidance for Responsible Business Conduct

What this framework explains

OECD's guidance turns responsible business conduct into an ongoing management process. It addresses adverse impacts across areas such as workers, human rights, the environment and business integrity. It helps connect a policy commitment to decisions about operations, purchasing and business relationships, including what to do when a problem is found.

Key ideas to understand

Embed responsibility in management before asking suppliers for information.
Identify and prioritise impacts, then prevent or mitigate them according to risk and involvement.
Track effectiveness, communicate appropriately and provide or cooperate in remedy where relevant.

Applying it to the LGBTQIA+ visitor economy

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

List the venues, transport operators and subcontractors involved in a visitor experience.
Select high-priority risks and agree practical changes with purchasing and service managers.
Check whether the change reduces harm; adjust contracts, support or escalation when problems persist.

Illustrative application

A tour operator could review a transport subcontractor's harassment-response procedure and working conditions before expanding a route. A signed supplier declaration alone would not show that these risks are managed.

Evidence worth collecting

A supplier/activity map, prioritisation rationale, agreed changes, follow-up results and records of unresolved issues, with confidential incident data kept separate.

Source & scope

Source status: Published implementation guidance
Year / period: 2018
Last reviewed: 30 August 2026

Guidance, not a supplier certificate or evidence that due diligence is complete. Local legal obligations and activity-specific risks require separate review.

Source

Human Capital / ISO 30414:2025

Human Capital Reporting and Disclosure

Use human-capital reporting to frame workforce skills, retention, well-being, diversity and productivity questions in visitor-economy businesses. Link capability development to changes in work, not attendance alone.

2025

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Human Capital / ISO 30414:2025 — Human Capital Reporting and Disclosure

What this framework explains

ISO 30414:2025 concerns reporting and disclosure about human capital: the workforce capabilities and conditions that support organisational performance. Its public scope connects people-related information with areas including skills, retention, well-being, workforce composition and productivity. This is more useful than treating staff training or headcount as the whole story of capability.

Key ideas to understand

Capability is a combination of usable skills, working conditions and organisational support.
Consistent definitions and reporting periods make workforce trends interpretable.
Aggregate reporting can inform management without exposing personal identity or small vulnerable groups.

Applying it to the LGBTQIA+ visitor economy

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Choose a workforce question, such as whether frontline staff can resolve booking and check-in problems.
Combine observed task performance with workload, retention or support indicators relevant to that question.
Review trends with managers and staff; use the licensed standard if formal reporting requirements are needed.

Illustrative application

A hotel could assess respectful guest-service scenarios before and after coaching, then examine whether staff have enough authority and support to apply what they learned.

Evidence worth collecting

Skill-test criteria, anonymised performance summaries, staffing and retention trends, reporting definitions and documented improvement decisions; no inferred LGBTQIA+ workforce counts.

Source & scope

Source status: Published international standard, edition 2, August 2025
Year / period: 2025
Last reviewed: 30 August 2026

Summary based on ISO's public scope, not a clause-level assessment. The full standard requires licensed access; it is not rehosted. No certification or conformity claim is made. Use aggregate workforce evidence without inferring sexual orientation or gender identity.

Source

depa Operational Plan 2026 / depa Unstoppable

Use digital infrastructure, capability and public-service transformation as implementation context.

2026

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depa Operational Plan 2026 / depa Unstoppable

What this framework explains

depa's 2026 operational direction places digital development in the context of better business and public-service performance. For Pride Economy, it is a way to ask where a digital tool could solve a demonstrated visitor or service problem. Technology adoption is useful when it changes the ability to deliver a service, not simply when an application is launched.

Key ideas to understand

Start with a service problem and the people who experience it, then select technology.
Adoption requires skills, operating responsibility and a sustainable cost of use.
An operational-policy reference is different from a specific funding or participation opportunity.

Applying it to the LGBTQIA+ visitor economy

Use digital infrastructure, capability and public-service transformation as implementation context.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Locate repeated friction in a visitor journey, such as outdated opening hours or failed service referrals.
Compare a simple process change with a digital option, including staffing and maintenance needs.
Pilot the smallest useful solution and measure successful use before considering expansion.

Illustrative application

A Silom service directory could first test whether businesses can keep their listings accurate. The decision to build more features would depend on that operating evidence, not the number of published listings.

Evidence worth collecting

A problem baseline, option comparison, operating owner, maintenance cost and task-completion results, plus reasons a digital solution was or was not appropriate.

Source & scope

Source status: Published 2026 operational direction
Year / period: 2026
Last reviewed: 30 August 2026

Policy reference, not a depa commitment, funding award or endorsement of Inclusive City Link™.

Source

depa

City Data Platform

Consider purpose-defined city data, public-service use and evidence for local decisions.

Edition to confirm

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depa — City Data Platform

What this framework explains

A City Data Platform provides context for organising city information so that it can inform service and planning decisions. The practical question is not how much data can be collected, but which reliable information a responsible owner needs for a decision. Inclusive City Link is proposed as an applied evidence layer, not as an official City Data Platform product.

Key ideas to understand

Each dataset needs a purpose, owner, update schedule and known limitations.
Place and service evidence can often answer questions without collecting personal travel histories.
Interoperability depends on shared definitions and authorised access, not merely a dashboard.

Applying it to the LGBTQIA+ visitor economy

Consider purpose-defined city data, public-service use and evidence for local decisions.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Define one decision, such as which recurring route barriers need an accountable response.
Specify the minimum fields, source, access permissions, correction process and retention needs.
Test whether authorised users can act on the evidence; confirm agreements before any external integration.

Illustrative application

A district barrier register could record location, observation date, problem type and response status. It would not need to publish who visited the place or infer whether they are LGBTQIA+.

Evidence worth collecting

A data dictionary, source/update log, permissions matrix and examples of decisions supported, with stale records and missing coverage explicitly identified.

Source & scope

Source status: Official programme website; edition date not stated
Year / period: Not stated — edition to confirm
Last reviewed: 30 August 2026

Inclusive City Link™ is an applied LGBTQIA+ use case and evidence layer, not an official depa City Data Platform product. Recognition, collaboration and integration require separate confirmation.

Source

depa

Cloud Transformation for Local Smart Cities

Study SaaS / cloud adoption, local-government digital services and matching of appropriate digital solutions.

2026

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depa — Cloud Transformation for Local Smart Cities

What this framework explains

Cloud Transformation for Local Smart Cities is a specific depa project context for local digital infrastructure and service delivery. Cloud services can support shared operations, but a hosting decision is also an operating decision: who pays, maintains access, handles incidents and keeps the service working after the pilot? These questions should precede procurement or migration.

Key ideas to understand

Infrastructure enables a service; it does not by itself establish service quality or public value.
Continuity, access control and total operating cost belong in the design from the start.
A published project notice does not establish current eligibility, an open application window or an award.

Applying it to the LGBTQIA+ visitor economy

Study SaaS / cloud adoption, local-government digital services and matching of appropriate digital solutions.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Define the actual service workload, information sensitivity and required availability.
Compare delivery options for cost, access, backup, support and ability to move providers.
Assign an operating owner and test recovery; separately verify any programme or procurement conditions.

Illustrative application

A local service-information prototype could publish verified route updates while keeping editing access restricted. A pilot should demonstrate who can update or restore it when a service changes.

Evidence worth collecting

An operating-cost estimate, responsibility map, access review, recovery-test record and maintenance plan; these are proposed design checks, not depa's detailed technical requirements.

Source & scope

Source status: Published project notice and 2026 implementation reporting
Year / period: 2026
Last reviewed: 30 August 2026

A reference pathway only; current eligibility, application windows, suppliers and procurement terms must be checked. No application or award is implied.

Source

depa

Thailand Digital Catalog / qualified digital services

Identify candidate digital services and check suitability, quality evidence and procurement conditions before matching.

2026

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depa — Thailand Digital Catalog / qualified digital services

What this framework explains

Thailand Digital Catalog is a reference point for matching business or public-service needs with qualified digital services. It helps frame solution selection as a needs-and-capability question, rather than choosing software from a sales presentation alone. The status of a particular product and the conditions of a support mechanism must be checked independently.

Key ideas to understand

A listing or qualification is product-specific; it cannot be transferred to an unrelated prototype.
Fit includes workflow, accessibility, support, data handling and recurring cost.
Catalogue discovery, procurement approval and programme eligibility are separate decisions.

Applying it to the LGBTQIA+ visitor economy

Identify candidate digital services and check suitability, quality evidence and procurement conditions before matching.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Write a short service problem and essential requirements before exploring suppliers.
Verify current product status and compare options through the same real service task.
Test with staff, check data and exit arrangements, then decide whether adoption is justified.

Illustrative application

A small visitor-service operator could compare booking tools using a group enquiry and an accessibility question. A catalogue entry would not by itself prove the tool handles these needs well.

Evidence worth collecting

Requirements, dated listing verification, trial results, costs, support commitments and data-export terms. Inclusive City Link is not asserted to be listed or certified.

Source & scope

Source status: Digital-service mechanism described in official 2026 reporting
Year / period: 2026
Last reviewed: 30 August 2026

A listing or dSURE status must be checked for each service. Inclusive City Link™ is not claimed to be listed, qualified or certified.

Source

UN-Habitat Strategic Plan 2026–2029

Connect the visitor journey with urban access and basic-service conditions.

2025 · 2026–2029

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UN-Habitat Strategic Plan 2026–2029

What this framework explains

UN-Habitat's Strategic Plan 2026–2029 places adequate housing, land and basic services at the centre of its direction. For visitor-economy development, this adds a resident perspective: a destination is also a place to live and work. Tourism or accommodation growth should therefore be examined alongside access, affordability and the functioning of urban services.

Key ideas to understand

Housing and basic services concern residents' needs; they are not equivalent to hotel investment.
Urban inclusion connects planning, governance and service access rather than visitor marketing alone.
Local benefits and displacement or affordability pressures need separate evidence.

Applying it to the LGBTQIA+ visitor economy

Connect the visitor journey with urban access and basic-service conditions.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Define which residents, workers and visitors use the same places and services.
Consult on access problems and potential pressures before proposing a visitor-economy intervention.
Track service improvements and adverse local effects separately, with a route for community feedback.

Illustrative application

A Silom long-stay study could examine transport and everyday services alongside accommodation demand, while investigating residents' concerns rather than assuming more visitor spending benefits everyone equally.

Evidence worth collecting

Resident and worker feedback, service-access observations, documented local pressures and intervention responses; no causal claim about housing prices without suitable analysis.

Source & scope

Source status: Adopted 30 May 2025; plan period 2026–2029
Year / period: 2025 · 2026–2029
Last reviewed: 30 August 2026

A housing, land and basic-services strategy; not an LGBTQIA+ tourism standard.

The explanation uses the official strategic-plan announcement; it is not a full implementation-plan review.

Source

UN Sustainable Development Goal 8

Connect intended LGBTQIA+ visitor-economy contributions to targets 8.5 (decent work and equal pay), 8.8 (labour rights and safe work) and 8.9 (tourism jobs, culture and local products). Track what changes for workers and local businesses.

2015 · 2030

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UN Sustainable Development Goal 8

What this framework explains

SDG 8 connects economic development with productive employment and decent work. For tourism, the relevant question is not only how much demand grows, but what kind of jobs, enterprise opportunities and local value follow. Targets concerning decent work, labour rights and sustainable tourism help keep these questions visible when designing a visitor-economy pilot.

Key ideas to understand

Target 8.5 addresses employment and decent work; target 8.8 concerns labour rights and safe working environments.
Target 8.9 connects sustainable tourism with jobs and local culture and products.
A project's indicators can contribute learning without becoming official national SDG measurements.

Applying it to the LGBTQIA+ visitor economy

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Select the relevant target and describe the change a pilot could reasonably influence.
Set a baseline for paid work, supplier opportunity or service productivity, alongside work-quality safeguards.
Follow outcomes over time and explain the pilot's contribution and other factors affecting results.

Illustrative application

A queer cultural programme could track paid commissions and local purchasing, while checking workload and payment conditions. More events or participants would not automatically mean better jobs.

Evidence worth collecting

Paid invoices, hours and work arrangements, supplier outcomes and baseline comparisons, with gross activity distinguished from additional activity attributable to the pilot.

Source & scope

Source status: Adopted global goal
Year / period: 2015 · 2030
Last reviewed: 30 August 2026

Intended contribution, not measured SDG achievement. Pilot proxies such as applied staff skills or local purchasing require baselines and evidence; they are not official UN indicators. Check working conditions as well as growth.

Source

New Urban Agenda

Link spatial quality, participation and local urban development.

2016

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New Urban Agenda

What this framework explains

The New Urban Agenda, adopted at Habitat III in 2016, is a shared direction for sustainable urban development. It connects the organisation of urban places with participation and the means of implementation. For Pride Economy, it supports thinking about a district as an interconnected place, rather than a list of visitor attractions or isolated business improvements.

Key ideas to understand

Spatial decisions affect access, everyday services and who benefits from development.
Implementation requires institutions, coordination and resources, not only an attractive district vision.
Residents, workers, businesses and visitors may have different priorities that need to be heard together.

Applying it to the LGBTQIA+ visitor economy

Link spatial quality, participation and local urban development.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Describe a bounded district problem and map public space, movement and service relationships.
Identify who has authority over each proposed change and which groups need to participate.
Create a phased delivery and maintenance plan, then review access and local effects.

Illustrative application

A Silom proposal could distinguish public wayfinding, private venue practice and the information linking them. Each part would have its own owner and resources while serving one coherent journey.

Evidence worth collecting

A place/service map, participation record, authority and dependency map, scoped delivery plan and maintenance responsibilities; no city approval inferred from policy alignment.

Source & scope

Source status: Adopted urban-development agenda
Year / period: 2016
Last reviewed: 30 August 2026

A broad urban agenda; the LGBTQIA+ pilot is our applied use case.

Source

Servicescape

Mary Jo Bitner

Observe how physical surroundings shape service use and frontline practice.

1992

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Servicescape — Mary Jo Bitner

What this framework explains

Mary Jo Bitner's Servicescape research examines how physical surroundings influence customers and employees in service settings. It makes the setting itself part of service design: people interpret and use a place, not merely look at its decoration. For LGBTQIA+ visitor readiness, the useful question is how an environment enables or obstructs a respectful, workable service experience.

Key ideas to understand

A place communicates expectations and influences how people behave within it.
Customers and employees may experience the same setting differently.
Physical design and frontline practice work together; a welcoming sign cannot compensate for an unusable service.

Applying it to the LGBTQIA+ visitor economy

Observe how physical surroundings shape service use and frontline practice.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Select a concrete task such as finding reception, asking privately for help or waiting for a service.
Observe movement, information, sound and privacy barriers with both users and staff.
Change one relevant feature and repeat the task, documenting who the change helps and any trade-offs.

Illustrative application

A reception area could be tested for whether a guest can discuss a booking issue without being overheard. Changes might involve queue layout and staff practice rather than adding rainbow decoration.

Evidence worth collecting

Task observations, annotated layouts, permitted site photographs and repeat-test feedback. Local checklists are proposed adaptations, not a validated Servicescape LGBTQIA+ scale.

Source & scope

Source status: Published research
Year / period: 1992
Last reviewed: 30 August 2026

LGBTQIA+ readiness dimensions are our working adaptation, not a validated scale from this paper.

This explanation uses the research's bibliographic record and abstract, not a full-text review or a reproduced measurement instrument.

Source

NESDC–UNDP Thailand Policy Lab / OPDC

Public-service transformation

Learn from human-centred public-service transformation for Thai service journeys.

2026

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NESDC–UNDP Thailand Policy Lab / OPDC — Public-service transformation

What this framework explains

The NESDC–UNDP Thailand Policy Lab and OPDC programme brings the OECD human-centred service discussion into Thailand's public-service transformation context. It emphasises people's experiences, institutional capability and learning across agencies. This is a useful bridge between an international service-design reference and practical questions about how a Thai public-service journey could work better.

Key ideas to understand

Understanding lived experience can reveal problems hidden by an organisation's internal process map.
Staff capability and institutional cooperation are needed to turn service ideas into practice.
Measurement and feedback support repeated improvement rather than a one-off workshop output.

Applying it to the LGBTQIA+ visitor economy

Learn from human-centred public-service transformation for Thai service journeys.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Document a bounded service problem through user experience, including who is unable to complete the process.
Create a proposed service blueprint identifying decisions and handoffs requiring agency agreement.
Test only within the agreed scope and record what changed, failed or needs further authorisation.

Illustrative application

A district-information enquiry could be mapped from the visitor's first question to a usable answer. Pride Economy could prepare evidence of failed handoffs without claiming to operate an official government service.

Evidence worth collecting

An anonymised journey record, responsible-agency map, agreed test scope, completion and effort measures, and a learning log separating proposals from approved changes.

Source & scope

Source status: Programme report 27 August; learning event 18 August 2026
Year / period: 2026
Last reviewed: 30 August 2026

Programme reference, not a new law or evidence of our participation.

Source

Thailand Big Data Strategy 2568–2570

Use interoperability and purpose-defined evidence as design considerations.

2025–2027 · 2026

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Thailand Big Data Strategy 2568–2570

What this framework explains

Thailand's Big Data Strategy 2025–2027 is a national policy context for making data more useful across organisations. The BDI announcement reports that Cabinet noted a draft, so the reference should retain that status. For Pride Economy, the practical connection is designing evidence that has a clear purpose, consistent meaning and responsible governance before discussing connections to larger systems.

Key ideas to understand

Shared definitions make data understandable beyond the team that collected it.
Data quality includes provenance, completeness and timeliness, not just volume.
Policy alignment does not confer access rights or permission to combine personal information.

Applying it to the LGBTQIA+ visitor economy

Use interoperability and purpose-defined evidence as design considerations.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Define a decision and the minimum evidence needed, separating public place data from restricted information.
Create common fields, source records, quality checks and an accountable data owner.
Test usefulness locally; seek explicit agreements before sharing with any external system.

Illustrative application

A readiness dataset could distinguish a business's self-description from an observed service test and record each source date. This would allow future users to judge reliability without inferring visitor identities.

Evidence worth collecting

A data dictionary, provenance log, access and retention rules, quality exceptions and examples of decisions supported; no national-system connection implied.

Source & scope

Source status: BDI reports Cabinet noted the draft on 27 July 2026
Year / period: 2025–2027 · 2026
Last reviewed: 30 August 2026

Published 28 July 2026. Draft noted is not final approval; no data-sharing agreement is implied.

Source

OSMEP

SME Promotion Plan No. 5

Connect SME capability, service development and market pathways.

2023–2027

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OSMEP — SME Promotion Plan No. 5

What this framework explains

OSMEP's SME Promotion Plan No. 5 provides a national development context for the 2023–2027 period. It connects broad SME opportunity with more targeted growth and an enabling business environment. For a visitor-economy business, the useful question is which stage of development and capability gap a support pathway should address, rather than which programme is easiest to join.

Key ideas to understand

A national plan sets direction; individual support programmes have separate eligibility and delivery conditions.
Businesses at different stages may need different combinations of capability, finance and market access.
A referral is useful when a business can use the support and progress, not simply when it is registered.

Applying it to the LGBTQIA+ visitor economy

Connect SME capability, service development and market pathways.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Describe the SME's current offer, operating constraints and intended LGBTQIA+ visitor market.
Match a specific gap to a current support option and confirm eligibility, cost and owner responsibilities.
Follow application, uptake and changed business practice through to a relevant outcome.

Illustrative application

A small Bangkok experience provider might first need costing and capacity planning before international buyer introductions. The support sequence should follow that diagnosis, not presume market access is the first missing piece.

Evidence worth collecting

A business baseline, programme-condition check, referral and uptake records, revised offer or process, and follow-up on orders, capability or productivity as appropriate.

Source & scope

Source status: Published plan; publication date not stated in the source index
Year / period: 2023–2027
Last reviewed: 30 August 2026

2023–2027 is the plan period. Eligibility, support and participation require separate confirmation.

The plan period is retained; current support windows and programme eligibility are not established by the plan reference.

Source

ISMED

Organisational strategy

Use knowledge, business support and capability development as an SME ecosystem reference.

Edition to confirm

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ISMED — Organisational strategy

What this framework explains

ISMED's published organisational strategy positions business knowledge, expert networks and appropriate technology as resources for SME development. Its relevance is hands-on enterprise capability: helping a business understand its problem and turn advice into a workable change. The source is an institutional strategy, so it should not be read as a current offer of a particular programme.

Key ideas to understand

Business diagnosis should identify the constraint behind a visible symptom such as low bookings.
Advice becomes useful through changed processes, skills or a clearer commercial offer.
Expert support and business ownership must work together; responsibility cannot sit only with a consultant.

Applying it to the LGBTQIA+ visitor economy

Use knowledge, business support and capability development as an SME ecosystem reference.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Choose a concrete business issue and establish a simple operating baseline.
Prepare a scoped support brief with the owner, desired change and time available to implement it.
Test the change in normal operations and review whether it improves the business's ability to serve visitors.

Illustrative application

A Silom service business could review why group enquiries fail to become bookings: response time, unclear prices or capacity may matter more than adding another marketing channel.

Evidence worth collecting

An enquiry-to-booking baseline, agreed improvement brief, changed pricing or workflow, staff adoption and follow-up results, with other influences recorded.

Source & scope

Source status: Official strategy webpage; edition date not stated
Year / period: Not stated — edition to confirm
Last reviewed: 30 August 2026

An institutional strategy reference, not a confirmed programme or partner role.

Source

DIPROM

Vision, mission and enterprise development

Map potential capability-development and business-improvement pathways.

Edition to confirm

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DIPROM — Vision, mission and enterprise development

What this framework explains

DIPROM is relevant as an enterprise-development reference when a business needs stronger operating capability, productivity or a better-defined offer. In a visitor economy, customer-facing inclusion depends partly on these ordinary business foundations. A service cannot reliably meet a visitor need if its quality, cost, capacity or delivery process is unstable.

Key ideas to understand

Productivity improvement should remove avoidable waste or rework without shifting harmful pressure onto workers.
Service quality needs a repeatable process and realistic capacity as well as a good concept.
Institutional relevance does not establish sector eligibility, funding or an agreed support relationship.

Applying it to the LGBTQIA+ visitor economy

Map potential capability-development and business-improvement pathways.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Map one service process and measure delay, rework, cost or capacity constraints.
Design a bounded improvement and separately check whether a current enterprise-support option fits.
Compare delivery performance and worker experience before and after implementation.

Illustrative application

A local creative supplier preparing for visitor groups could test a standard order brief and production schedule, reducing misunderstandings and rush work without promising capacity it cannot deliver.

Evidence worth collecting

Process timings, errors, delivery costs, workload feedback and fulfilled orders; record changes in volume so efficiency comparisons are meaningful.

Source & scope

Source status: Official institutional page; current edition year to confirm
Year / period: Not stated — edition to confirm
Last reviewed: 30 August 2026

No specific funding entitlement, pilot or organisational collaboration is established here.

The institutional reference does not establish a current programme edition. Specific services and conditions need an action-time check.

Source

Bangkok Metropolitan Administration

Annual Action Plan 2569

Use district and public-service priorities as context for spatial questions.

2026

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Bangkok Metropolitan Administration — Annual Action Plan 2569

What this framework explains

Bangkok's annual action plan is a place-based reference for understanding public responsibilities and the city's planning period. For a district proposal, the important task is translating an observed problem into a scoped question for the appropriate authority. A visitor-economy project should distinguish what a business can improve itself from what requires a public decision and resources.

Key ideas to understand

A city plan is not evidence that a particular district pilot has been accepted or funded.
Public-space works, public information and private service operations have different owners.
A useful proposal connects a documented local need with a clear request, maintenance responsibility and expected benefit.

Applying it to the LGBTQIA+ visitor economy

Use district and public-service priorities as context for spatial questions.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Document a specific district barrier and separate observation from an assumed cause or responsible agency.
Verify the relevant plan item and authority before preparing a request with scope and evidence.
Track the response and any agreed action without presenting an unanswered proposal as collaboration.

Illustrative application

A proposed Silom walking connection could document a wayfinding gap, identify the relevant public owner and offer a small test. Venue information updates could proceed separately within the businesses' authority.

Evidence worth collecting

Dated observations, permission-cleared photos, a verified authority reference, the submitted scope and response status; no budget or project identifier should be invented.

Source & scope

Source status: Published annual plan; specific experimentation programme to verify
Year / period: 2026
Last reviewed: 30 August 2026

This does not establish a BMA sandbox, city approval or participation in the Silom pilot.

The linked plan could not be re-opened in this review. No detailed plan item, budget or specific experimentation programme is asserted in this guide.

Source

IGLTA

Global LGBTQ+ travel trade / Marketplace

A market-access reference for preparing relevant buyer-ready LGBTQIA+ services.

2026

Explore & apply

IGLTA — Global LGBTQ+ travel trade / Marketplace

What this framework explains

IGLTA's global travel-trade marketplace is a market-access reference: it connects travel sellers with relevant professional buyers through a structured meeting format. For Pride Economy, its value is in understanding what a buyer needs to evaluate an LGBTQIA+ visitor offer. A meeting is an opportunity to qualify demand, not evidence of a sale or an endorsement.

Key ideas to understand

Buyer readiness includes a clear product, price, capacity, terms and reliable delivery contact.
Market fit depends on the buyer's actual clients, booking process and commercial needs.
The linked February 2026 event is historical; future access and participation conditions need fresh verification.

Applying it to the LGBTQIA+ visitor economy

A market-access reference for preparing relevant buyer-ready LGBTQIA+ services.

The steps, example and evidence below are proposed Pride Economy applications, not completed project results or the source institution's requirements.

Where to start

Prepare a bounded offer with verified service-readiness evidence and realistic commercial terms.
Qualify prospective buyers and confirm the relevant market-access route before committing resources.
Follow up with a specific next step and track quotations, bookings and fulfilled business separately from meetings.

Illustrative application

A Bangkok experience provider could present a tested small-group itinerary with net pricing and capacity, then ask which customer needs it meets. A qualified request for a quotation is more informative than a contact count.

Evidence worth collecting

A buyer-ready offer, verified participation conditions, qualification notes, follow-up commitments, quotations and paid bookings, handled under appropriate contact-data controls.

Source & scope

Source status: Official recap of the 18–19 February 2026 virtual marketplace
Year / period: 2026
Last reviewed: 30 August 2026

Past event, not an open booking or guaranteed buyer access. Future participation and conditions must be checked.

Source

From frameworks to practice

Projects in progress

Business and service readiness

Pride Economy examines how the everyday needs of LGBTQIA+ visitors connect to services, business and city life. It brings together research on culture, places and public services to shape practical questions for Silom and Bangkok: what should change, who can act and how will we know it helps? LGBTQIA+ needs remain the explicit focus.

CURRENT FRAMEWORK STACK / 2026

What does an LGBTQIA+ visitor need?
Four areas to consider.

What do LGBTQIA+ visitors need from places, culture and services—and what should cities and businesses improve, test and measure?

OUR DEVELOPMENT FRAMEWORKInclusive Visitor Economy Infrastructure

FIRST & PRIMARY FOCUSLGBTQIA+ Visitor Economy

PLACE-BASED PILOTPride Economy Route — Silom / Bangkok

Inclusive Spatial & Cultural Infrastructure

Follow LGBTQIA+ visitor movement through walkable routes, wayfinding, accessibility, public space and night-time safety. Read queer cultural capital, LGBTQIA+ heritage, community assets and creative businesses as part of district identity and economic life.

WORKING OUTPUTA district journey and queer cultural-capital baseline

Framework basis →

Inclusive Service & Business Infrastructure

Ask what an LGBTQIA+ visitor-ready service actually looks like. Combine Servicescape, lived experience and journey testing with SME redesign: frontline practice, booking, information, privacy, accessibility, safety and referral handoffs.

WORKING OUTPUTLGBTQIA+ Visitor Service Readiness Model v0.1

Framework basis →

Inclusive Data & Evidence Infrastructure

Identify the evidence cities and businesses need to improve LGBTQIA+ visitor experiences responsibly. Inclusive City Link™ is an applied evidence and decision-support layer; QueerHere / visit.bkk.lgbt is the visitor-facing discovery and service-navigation layer.

WORKING OUTPUTSix purpose-defined evidence layers, not an LGBT database

Framework basis →

Market & Economic Infrastructure

Connect LGBTQIA+ visitor demand to local services, readiness improvements, buyer-ready supply and domestic or international access. Follow transactions and local value, including SME development, travel trade, procurement and relevant long-stay or relocation services.

WORKING OUTPUTA testable route from readiness to commercial evidence

Framework basis →

LGBTQIA+ visitors are the first and primary focus. What the pilot learns about places and services may also help improve experiences for other visitors.

Frameworks we use What is Pride Economy? LGBTQIA+ service readiness What we will measure

PRIDE ECONOMY ROUTE / SILOM · BANGKOK

A district pilot, from cultural capital to market access

Pride Economy Route is a local LGBTQIA+ visitor-economy pilot. It tests how accessible places and culture, services designed around people, responsible data use and access to customers could improve visits and help local businesses. Benefits for communities and cities must be measured, not assumed.

Visitor journey

Cultural route

Economic route

Service journey

Spatial experiment

Evidence route

Pride, queer nightlife, drag, cabaret, community history and LGBTQIA+ creative activity are cultural and economic assets. The Route studies who creates this value, how visitors reach it and how local people participate; it is more than an attraction map.

The four infrastructures Service testing model Pilot measurement

LGBTQIA+ VISITOR SERVICE READINESS MODEL / v0.1

What does an LGBTQIA+ visitor-ready service actually look like?

A working service-improvement model, not a certified standard or an LGBT-awareness training course. Test what people can actually find, use and complete.

LGBTQIA+ visitor demand
Service gap
Business improvement
Visitor testing
Evidence
Market access

FINDABLE

Can an LGBTQIA+ visitor find accurate, relevant information?

EVIDENCE TO COLLECT

Search and listing task; information accuracy; booking clarity

Pilot Baseline / TBD

USABLE

Can the visitor complete the journey across physical and digital touchpoints?

EVIDENCE TO COLLECT

Observed task completion; accessibility barriers; time and effort

Pilot Baseline / TBD

SAFE & RESPECTFUL

Does practice protect dignity, privacy and the ability to seek help?

EVIDENCE TO COLLECT

Frontline scenarios; privacy review; voluntary feedback; response process

Pilot Baseline / TBD

CONNECTED

Do transport, services and referrals work as one LGBTQIA+ visitor journey?

EVIDENCE TO COLLECT

Handoff tests; contact accuracy; referral completion and failure points

Pilot Baseline / TBD

MARKET-READY

Can a visitor or buyer understand, book and rely on the offer?

EVIDENCE TO COLLECT

Offer, price and capacity checks; buyer feedback; booking tests

Pilot Baseline / TBD

For each test, agree the visitor task, business owner, evidence method and improvement decision. Combine Servicescape observations with voluntary lived-experience research. Scores, thresholds and samples remain to be established through the pilot; a listing alone is not readiness evidence.

2026 UPDATE / WORKING PRIDE ECONOMY APPLICATION

SME support that follows the business journey

Use the five ecosystem dimensions to diagnose the business, then connect SME Journey, SME Tracking, SME One ID, the Referral System and the Ecosystem Coordinator role with outcome-based evaluation.

Business facilitation
Finance
Business capability & technology
International market access
Environment & sustainability

LGBTQIA+ visitor demand
SME diagnosis
Service-readiness gap
Referral to appropriate support
Capability upgrade
Visitor testing
Market access
Commercial outcome
Tracking & learning

What to observe
Record what support the SME actually applies and what changes in capability, market access, transactions, revenue or productivity. Attendance, certificates, matching events and programme participation are outputs, not sufficient evidence of business success.

Status and scope

Working application of research, not regulation or an operating government referral connection. Define responsibility, permission and minimum data before any inter-agency handoff.

TDRI × OSMEP — SME Ecosystem & SME Journey →

2026 UPDATE / WORKING PRIDE ECONOMY APPLICATION

LGBTQIA+ values become operational practice

Innovation Agents informs operational inclusion, financial structures, accountability and organisational change. Why Values Matter informs LGBTQ+ traveler values, community alignment, experience design, destination strategy and measurement.

LGBTQIA+ traveler needs & values
Visitor journey
Servicescape
Operational readiness
Community validation
Market-ready experience
Measurement

What to observe
Test frontline scenarios, resource commitments, responsible owners and community feedback. Keep LGBTQIA+ needs explicit in each journey task and measure.

Status and scope

Two distinct 2026 industry references, not IGLTA certification. Local community validation and readiness testing remain pilot work.

IGLTA Foundation — Redefining LGBTQ+ Travel: Engaging Innovation Agents to Effect Change →Destinations International × IGLTA — Why Values Matter: A Destination Guide to LGBTQ+ Travelers →

2026 UPDATE / WORKING PRIDE ECONOMY APPLICATION

Connect market-specific readiness to existing tourism-quality systems

Explore target-market-oriented products, service quality, personnel capability, Thailand Tourism Standards, visitor confidence and satisfaction, cultural and creative tourism products, and digital tourism administration.

LGBTQIA+ target-market evidence
Service development
Personnel capability
Readiness evidence
Connection with existing tourism-quality systems

What to observe
Use LGBTQIA+ Visitor Service Readiness Model v0.1 to identify market-specific needs and test how they can inform service and personnel development. Check relevant existing criteria and assessment routes before claiming alignment.

Status and scope

A working pilot model, not a new national LGBTQ+ tourism standard or a Department of Tourism certification. Current standard editions and the exact alignment remain to be verified.

Department of Tourism — Tourism Quality, Service & Personnel Standards →

Test in the Route pilot Research and policy basis Tools and source materials

Cities, data and markets

INCLUSIVE DATA & EVIDENCE

Evidence for better LGBTQIA+ visitor experiences—not an LGBT database

Start with the decision a city or business needs to make, then collect only the evidence necessary for it.

Visitor Demand & Movement

Purpose, journey tasks and aggregate movement patterns

Places & Services

Service information, location, hours and contact accuracy

Physical and Service Readiness

Observed barriers and tested service improvements

LGBTQIA+ Lived Experience / Visitor Feedback

Voluntary feedback with safe aggregation and withdrawal routes

Cultural Capital

Queer cultural assets, community interpretation and reuse permissions

Outcomes & Impact

Baseline, change, contribution and learning with evidence limits

EVIDENCE / DECISION SUPPORT

Inclusive City Link™

An applied LGBTQIA+ visitor-economy evidence layer for district and service decisions. It can complement wider tourism and city intelligence; it is not a competing national tourism data platform. The integration and data-sharing arrangements remain proposed.

View project and development status

DISCOVERY / SERVICE NAVIGATION

QueerHere / visit.bkk.lgbt

The visitor-facing layer: discover places, navigate services and reach relevant offers. Its role in this model is direct visitor access; a discovery listing does not certify LGBTQIA+ readiness, and a live connection to Inclusive City Link™ is not asserted.

See the shared infrastructure model

2026 UPDATE / WORKING PRIDE ECONOMY APPLICATION

From an LGBTQIA+ visitor journey to a city-service prototype

Use city digital infrastructure, digital public services, City Data Platform, SaaS / cloud adoption and digital solution matching as implementation lenses. Relevant Smart City domains are Smart Mobility, Smart Living, Smart Economy and Smart Governance.

LGBTQIA+ visitor journey
City / service gap
Inclusive City Link™
Digital / spatial prototype
City service use
Evidence
Impact

What to observe
Observe whether a prototype improves actual service use and informs a local-government decision. Record the service owner, accessibility, operating cost, data safeguards and measured change; a technology installation alone is not impact.

Status and scope

Inclusive City Link™ is an applied LGBTQIA+ visitor-economy use case and evidence layer. It is not an official depa Smart City or City Data Platform product; recognition, collaboration, catalogue qualification and integration are not confirmed.

depa Operational Plan 2026 / depa Unstoppable →depa — Thailand Smart City framework →depa — City Data Platform →depa — Cloud Transformation for Local Smart Cities →depa — Thailand Digital Catalog / qualified digital services →

Responsible data: purpose, permission and access

Do not infer sexual orientation or gender identity from a visit, photograph or transaction. Separate contact details from research responses, use voluntary participation and purpose-specific consent where required, and define access, retention and safe reporting before collection. Avoid public person-level movement trails and re-identifying small groups. Each research activity needs its own reviewed protocol; the newsletter notice is not research consent.

READINESS → MARKET ACCESS

Turn a better visitor experience into a testable business pathway

LGBTQIA+ visitor demand
Local business / service
Readiness improvement
Trusted and usable experience
Buyer-ready supply
Domestic / international access
Commercial outcomes
Evidence

Potential channels include QueerHere and direct visitor access, SME business development, international buyers, IGLTA Marketplace and the wider travel trade, procurement, and relevant long-stay or relocation services. Each needs a defined offer, pricing, delivery capacity and participation conditions; access and revenue are not guaranteed.

Explore the proposed market model

Impact and collaboration

MEASURING VALUE / FIVE DOMAINS

What changes for visitors, businesses, culture and the city?

An impact architecture for the LGBTQIA+ visitor-economy pilot. These are intended outcomes and candidate measures, not results already achieved.

Baseline
Intervention
Use
Outcome
Contribution
Learning

VISITOR

LGBTQIA+ visitor findability, usability, safety, trust and experience

CANDIDATE MEASURE

Task completion and voluntary experience feedback

Pilot Baseline / TBD

BUSINESS

Service readiness, market capability and buyer access

CANDIDATE MEASURE

Verified service changes and qualified buyer conversations

Pilot Baseline / TBD

CITY

Evidence for accessibility, public realm, service nodes and district improvement

CANDIDATE MEASURE

Documented barriers, referrals and decisions informed

Pilot Baseline / TBD

CULTURE & COMMUNITY

Queer cultural capital, local identity, participation and cultural businesses

CANDIDATE MEASURE

Community-validated assets, participation and paid cultural work

Pilot Baseline / TBD

ECONOMY

Visitor spending, jobs, business opportunities, market access and local value

CANDIDATE MEASURE

Verified transactions and local income; no automatic attribution

Pilot Baseline / TBD

Agree the unit, sample, baseline date, evidence owner and review period before testing. Record change after use, examine other influences, distinguish the pilot’s contribution from total market change, and feed the learning back into service and district decisions.

SME JOURNEY / OUTCOME-BASED EVALUATION

Beyond participation: did the SME apply the support?

Activity outputs: Training attendance, certificates, matching events and programme participation
Business outcomes to track: Support applied → stronger capability → market access → transactions, revenue, productivity or other relevant business outcomes

Track the same SME from diagnosis and referral to use and follow-up. Agree a baseline, measure, evidence owner and review date; record other influences before estimating the pilot’s contribution. Success is not measured only by participation.

TDRI × OSMEP / Research and evaluation reference →

Fieldwork and work in progress

REFERENCES ≠ PARTNERSHIPS

Name the relationship precisely

Every institution in the framework register is a Policy / Framework Reference. Collaboration and confirmed partnership require separate evidence and permission; logos are not used here as partner claims.

Policy / Framework Reference: A cited policy or framework; no collaboration implied
Current Collaboration: Active work with documented scope and roles
Proposed Collaboration: A proposed role or activity awaiting agreement
Research / Ecosystem Stakeholder: A research or ecosystem actor, not automatically a partner
Confirmed Partner: A confirmed role with permission to communicate partner status